The role of the Ombudsperson is to resolve fairness disputes by determining whether Tarion has acted fairly and reasonably in their interaction with you as a homeowner. As an independent and impartial office, we provide objective adjudication of your concerns.
The mandate for the Ombudsperson is established in the Ombudsperson Office Terms of Reference. The Terms of Reference are approved by the Tarion Board of Directors and are reviewed on an annual basis.
What we do
We work to promote and protect fairness for homeowners in their interactions with Tarion. We do so by:
- Providing homeowners a venue to express their concerns
- Offering information, advice and assistance on issues of fairness
- Conducting thorough, impartial and independent review of complaints and fairness disputes
- Looking for fair resolutions to rectify individual concerns
- Making recommendations to Tarion to improve broader systemic issues
The Ombudsperson deals with fairness disputes, not warranty disputes. Our role is not to reassess warranty decisions. Instead, we ensure that the process used to make the decision was fair, and to look for remedy it if it was not.
How we operate
The Office of the Ombudsperson is an independent office within Tarion. We report directly to the Tarion Board of Directors through its Consumer Committee. Because the office is housed within Tarion, we are familiar with Tarion’s policies and processes, and can easily identify errors or omissions. This allows us to quickly respond to complaints and efficiently resolve fairness disputes. Our proximity also allows us to see when systemic changes are needed to improve homeowners experience with Tarion.
Meet Jill Moriarty
Ombudsperson, Tarion Warranty Corporation
Jill Moriarty joined the Ombudsperson Office in 2015 as an Advisor. She was appointed Ombudsperson at Tarion Warranty Corporation in 2017.
Jill has worked as a mediator, facilitator, and trainer for workplace and community conflict resolution since 2010. Prior to this, Jill worked for many years in the field of health regulation.
Royal Roads UniversityMA in Conflict Analysis and Management
York UniversityCertificate in Dispute Resolution
ADR Institute of OntarioDesignation of Qualified Mediator
Forum of Canadian OmbudsmanMember